FAQ
Why SUPERMENT®?
Our imperative is supplements of the highest purity, simple dosage , natural ingredients. Without unnecessary accessories, without fillers and without plastic ! That's why we offer pure, 100% natural powder supplements.
What makes SUPERMENT® different?
Our supplements are unique in terms of high bioavailability, quality and purity of ingredients.
Bioavailability determines how much of the supplement your body actually uses. This is the key factor that separates effective products from those that are just expensive nutritional supplements.
How does bioavailability affect supplements?
- Effectiveness of the supplement : A supplement with high bioavailability brings maximum benefits with a smaller dose.
- Absorption in the body : It's not just about what and how many milligrams you take per day, but what the bioavailability of the supplement is and how much your body absorbs.
- Results come faster : Products with better bioavailability often give visible results in a shorter time frame.
Where are your supplements manufactured?
All our products are produced within the European Union, in laboratories that meet strict quality standards (GMP, HACCP, ISO).
🏭 We cooperate exclusively with proven partners from the EU, which ensures stable quality, controlled origin of raw materials and certified production.
This allows us to offer you supplements that are fully compliant with European regulations and safety requirements.
Are your products safe and clean?
Absolutely . Each of our products is carefully selected, tested and manufactured in accordance with the highest standards of quality and purity.
✅ We use only pure active ingredients, without additives, fillers and artificial colors.
📄 All supplements come with Certificates of Analysis (COA) that confirm the purity and quality of each batch.
📌 For each product, we publish the COA certificate directly on the product page, so you can always check the origin and composition of what you are taking.
🌱 All products are suitable for vegetarians and vegans (except Colostrum ).
Your trust is the most important thing to us, that's why we only choose what we ourselves would use every day.
Are the supplements non-GMO?
Yes, all our products are non-GMO and contain no genetically modified ingredients.
We clearly emphasize this on the website, but according to current regulations, we are not allowed to put the non-GMO label on the packaging itself .
Therefore, if you do not see a sticker on the supplement, there is no reason to worry.
The product is still completely non-GMO, just without the visual label due to legal restrictions.
Are the supplements vegan?
Yes. All our products are vegan, except one: Colostrum. No other product contains ingredients of animal origin.
How should I store supplements?
To preserve the freshness and effectiveness of the product, we recommend that you store the supplements in a dry , dark and cooler place, away from direct sunlight and heat sources.
❄️ A refrigerator is not necessary, but it can be useful for some products. Close the package well after each use and keep it out of the reach of children.
You will find all the detailed instructions on the page of each product.
So simple – and your supplements will stay fresh until the last dose!
How to consume our supplements?
Our key imperative is powdered supplements because when choosing nutritional supplements, the form of the supplement plays a very important role. Powdered supplements are increasingly taking first place, and here's why.
Benefits of powdered supplements:
1. Better absorption
The powder dissolves faster in water, allowing the body to absorb nutrients more easily. The result? Faster and more effective action with smaller doses of the nutritional supplement.
2. Flexible dose
With powder, you control the amount. Adjust your intake to your needs without the limitations of capsules or tablets.
3. No unnecessary extras
For us, powdered supplements are the purest form of supplementation. Tablets often contain binders and fillers, while powders only provide pure, key active ingredients – exactly what you chose the supplement for.
4. Easy to use
Add powder to water, smoothie, coffee, tea or meal. It is perfect for those who do not like to swallow pills.
5. It doesn't get stuck in the throat.
Have you ever had a pill stick in your throat or cause an unpleasant sensation when swallowing and then leave an unpleasant aftertaste? There are no such problems with powdered supplements - simply add them to your favorite drink, coffee or dissolve in water. Powdered supplements make it possible to take them without even noticing.
How much does delivery cost?
Delivery is free on the territory of Serbia, regardless of the amount of the order.
If I order today when will I receive the shipment?
We do our best to ship all orders the very next day from the moment of ordering. We declare that you will receive the products in three working days, but in practice it is the next day .
How can I return supplements?
Your satisfaction is our first priority. If for any reason you want to return the product, we are here to meet you .
📦 Refunds are only possible if the product is unopened and returned in its original, undamaged packaging. After we receive and check the returned product, the amount will be refunded to you as soon as possible via the same payment method you used.
You can always contact us by email or phone if you have any questions about returns - we're here to help!
How can I cancel an order?
We understand that sometimes plans change - so if you want to cancel your order, please contact us as soon as possible via email or phone and we will do our best to accommodate you.
There are no problems if you want to return the product. This is possible only if the packaging is not opened and the product is preserved in its original condition.
After we receive and inspect the returned product, refunds will be quick and easy - because your trust is the most important thing to us.
Do you ship products from Serbia?
Yes, we send all products directly from Serbia , so that they reach you in the shortest possible time. Also, there are no additional costs, no postage, no customs or any other charges on the products you order.
Can I pay by card or cash on delivery?
For now, there is no option to pay by card, but we are in the process of registering this service and expect to soon be able to offer this option, along with Google and Apple pay. For now, we only offer cash on delivery, which also provides customers with 100% security.
Do you offer discounts?
Yes, we regularly prepare special offers and time-limited discounts , which we first share with our users via email .
📩 Leave us your email and you will always have direct access to the best offers, before all others - no spam , only useful information and exclusive promotions .
Do you ship supplements internationally?
Yes, we are happy to send our products abroad. The cost of postage is calculated individually , depending on the country and the weight of the package, and we always contact you before sending to confirm the amount of postage together.
📦 For orders above RSD 30,000 , we cover international postage - as a sign of gratitude for your trust. We are always here to help you with selection and delivery - feel free to contact us before ordering!